Drat. The water main to our house broke.

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totalmotorcycle
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Drat. The water main to our house broke.

#1 Unread post by totalmotorcycle »

Go figure. We do have a home warranty that will cover the first $1000 of it, which is nice, but it's an additional $3k bill and they have to go through the landscaping which we will have to put all back ourselves and under the drive way and through 2 trees. :(

:rant:

At least they said if they get started today they can have water restored to us by 6pm.

Mike
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Re: Drat. The water main to our house broke.

#2 Unread post by Wrider »

Jeez... I'm sorry to hear that. Water mains are a PITA.
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Re: Drat. The water main to our house broke.

#3 Unread post by totalmotorcycle »

Wrider wrote:Jeez... I'm sorry to hear that. Water mains are a PITA.
Thanks. They are still out in the yard digging the trench, seems the tree roots are giving them quite a bit of trouble.

They said by 6pm (it's 4:30pm now) to restore water and I'm guessing it might take a little longer than that as they haven't started laying the pipe, but hopefully they get it done today as we have no running water (amazing how you take that for granted!).

Mike
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Re: Drat. The water main to our house broke.

#4 Unread post by Wrider »

totalmotorcycle wrote:<snip> I'm guessing it might take a little longer than that as they haven't started laying the pipe<snip>
Mike
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Re: Drat. The water main to our house broke.

#5 Unread post by High_Side »

Probably a freeze up.... :P

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Re: Drat. The water main to our house broke.

#6 Unread post by totalmotorcycle »

OMG, what a nightmare this has been but at least the water is back on. They were able to put the water on Friday night around 7pm and came back today to clean up. In the end it turned out our main line was copper, not galvanized steel, so it more than likely didn’t need replacing (just the pipe coming from house to the copper below the ground). And on top of it we figure they grossly overcharged us. Even though we have a home warranty that will pay the plumber $1000, the plumber didn’t really take $1000 off the price, as they should. Instead we paid pretty much full price AND the plumber will end up with a $1000 rebate. Man, I’m in the wrong business. :mad2:
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Re: Drat. The water main to our house broke.

#7 Unread post by JackoftheGreen »

Does that plumber realize you're a big shot webmaster? LoL, give us his name and the name of his business, we'll have him sleeping in a refridgerator box next to a storm drain by New Years.

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Re: Drat. The water main to our house broke.

#8 Unread post by totalmotorcycle »

Well, we got the bill down from $2900 to $2450 (after the $1000 less). But here is the scoop.

Our home warranty will cover the first $1000 of it. So what Lone Star Plumbing did is this:

Brand X plumbing quote we got: $2200 total. (not using the home warranty)
Lone Star Plumbing quote we got: $4200 total (using the $1000 off = $3200 plus a "special" $300 savings = $2900).

Lone Star is the plumbing company for Allied Home Warranty so we called them in as with the Allied Home Warranty they give you a discount to go with them and their rates are cheaper than the competition. So what Lone Star did is collect an extra $1000 off of Allied and charged us the normal rate (even though we have to neg a low rate).

I fought hard with Lone Star Plumbing to stop the rip-off and they were ready to cut the main water lines, I got them down to as low as I could.

We called Allied up and they didn't care they were being used. Lone Star said they would price match another company if everything was the same (good luck, but we will try).

Lesson learned: We won't be using Lone Star Plumbing ever again, we won't be signing up again with Allied home warranty either.

Mike
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Re: Drat. The water main to our house broke.

#9 Unread post by JackoftheGreen »

Wow, what a buncha crooks!!

Here in Utah we've got this program ran by the local news, 'Get Gephardt'. It's this guy, Matt Gephardt, who investigates instances of consumer abuse and poor business practice in general here in Utah. I don't like the guys politics, but he absolutely sticks it to local businesses over stuff exactly like what you've got here. I have no idea if he does investigations in other states, but I'd be willing to bet you've got something like his program there in TX. Call your local news affiliate and ask them about it. In the meantime, let me be the first to say I'll repost what they're doing to you on my FB and I'll ask my friends to share it around. Anyone else with me?

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Re: Drat. The water main to our house broke.

#10 Unread post by dr_bar »

Silly Canadian suckers is all they saw... Stick it to them...
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Re: Drat. The water main to our house broke.

#11 Unread post by totalmotorcycle »

Yes, from the comments we have heard at Home Depot here, they said don't tell them (contractors) you are new to Houston or moved here from another country as they tend to take advantage of that.

Thanks for the ideas on how to go further with them. I just got the paid in full receipt from them, but no warranty with it (well, it gives me an excuse to call them again).

Mike
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Re: Drat. The water main to our house broke.

#12 Unread post by NorthernPete »

I agree with jack. Get ahold of your local media. Most of them have a "business ripped me off" dept. they love it.
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